Privacy notice
We collect the information you give us when you apply — contact details, channel and audience data, uploads — to assess and run a hosted collaboration. We do not sell it, we only share it with the Explera entities and suppliers needed to host you, and you can see, export or delete it from your creator portal.
This notice is being reviewed by counsel for each market. The Explera entity that acts as data controller for your application is named in your collaboration agreement and will be listed here once confirmed.
What we collect
- Identity and contact details: name, email, country and city of residence, date of birth (to confirm you are 18 or over), preferred language and, if you give it, a WhatsApp number.
- Channel and audience data: your channels, handles, follower and engagement figures, audience countries and demographics, and the screenshots and media kit you upload.
- Trip and collaboration details: preferred dates, companion, accessibility or dietary needs, itinerary, agreements, signatures and the deliverables you submit.
- Passport details with your application: your legal name as in the passport, nationality, passport number and expiry, and a copy of the photo page. We use them to check your identity and, if you are approved, to prepare your agreement and bookings. They are stored encrypted, seen only by the team handling your application, and deleted 30 days after a decision not to go ahead or 90 days after your trip ends.
- Technical data: IP address and browser details recorded with consents, signatures and security events.
Why we use it
- To assess your application, verify reach and audience quality, and reply within our stated time. An AI system (Anthropic's Claude, acting for us as a service provider) helps: it scores your application and checks your screenshots and passport copy against the form. Clear cases may be approved or declined automatically; you can always ask for a person to review any decision by messaging us from the creator portal.
- To prepare, sign and perform the collaboration: bookings, itinerary, on-the-ground support and deliverable checks.
- To meet legal obligations, keep records and protect the security of the service.
- To send you news about future programmes — only if you tick the separate marketing box.
Where your data goes
Explera operates through entities in Hong Kong, Thailand, Japan, South Korea, New Zealand and India. Assessing and hosting a trip means your application may be transferred between them, which is why the application asks for your separate consent to cross-border transfer. We also use service providers for hosting, email and electronic signature; they process data only on our instructions.
Laws we follow
Depending on where you live and which market reviews your application, this includes Thailand's PDPA, Japan's APPI, Korea's PIPA, New Zealand's Privacy Act 2020, Indonesia's PDP Law (No. 27/2022), Hong Kong's PDPO, India's DPDP Act, and the GDPR and UK GDPR for applicants in Europe and the United Kingdom.
Your rights
You can access, correct, export and delete your data, withdraw consent and object to marketing. Use the Privacy section of your creator portal; requests are tracked and answered within the time the applicable law sets.
How long we keep it
We keep application data only as long as it is needed for the purposes above. Passport details and copies are deleted 30 days after a decision not to go ahead, or 90 days after your trip ends. Rejected applications are anonymised after a set period; that period will be published here once confirmed.